Podrobnosti o doručení

Refund/Returns Requirements:

Extended Christmas Returns

More time to get it right this festive season

Shopping early for Christmas? Anything you buy from 23rd November 2026 can now be returned until 10 January 2027. That leaves plenty of time for gifts to be opened, tried on and swapped if needed.

How it works

• Eligible orders: Anything bought on or after 27 November 2026.
• Return deadline: Your return must be started by 10 January 2027.
• Condition: Items should be unworn, unwashed and in their original condition with all tags attached.
• How to return: Use our online returns portal as normal. Just enter your order number and email address to begin.
• Refunds: Once your return reaches us and has been checked, we’ll refund it to your original payment method.

Bought a gift? The person you gave it to can start the return with the order number and email address. The refund will go to the original purchaser.

Orders placed before 23rd November 2026 follow our standard returns policy. This extended window is in addition to your statutory rights.

UK customers can return online orders within 30 days of delivery by submitting a return through our returns portal and sending items back within a further 30 days, provided items are unworn and in original condition with tags attached; refunds are processed within 30 days of receipt, with timing dependent on your bank, a £3.95 refund processing fee deducted, and faulty or incorrect items eligible for a full refund within 30 days.

Return Guidelines:

• Items must be returned in their original condition, with tags attached and in the original packaging.
• Proof of purchase is required for all returns.
• Refunds will be issued to the original form of payment or store credit as per your preference. You can even do an exchange!
• For hygiene reasons, certain items (e.g. pierced jewellery) can only be returned if the hygiene seal is intact.
• Sale items are eligible for returns unless stated otherwise at the time of purchase.

Exclusions:
Please remember that Gift cards are non-refundable.

How to Return:

1.   Start your return by clicking on the following link.

United Kingdom

https://returnsportal.shop/ed-hardy-uk

Europe

https://returnsportal.co/r/edhardy-eu

2.   Our team will guide you through the process and provide a prepaid return label, if applicable.

We’re here to make your holiday season hassle-free!

How To Start A Return:

1. Repack your items in the original packaging
2. Login to our returns portal to process your return. You will need your order number and email

https://returnsportal.co/version-live/r/edhardy

3. Print out the shipping label and attach it to your package or simply use the QR code.
4. Post the return by a tracked delivery service and keep the proof of postage
5. We will keep you informed when your return is received and ready to be processed for refund

Please note, in order to streamline our refund process and cover the administrative costs involved, a nominal Refund Processing Fee of £3.99 will be deducted from the total refund amount

Can You Exchange?

We do offer exchanges - just follow our easy to use return portal where it will show you how to exchange an item. 

https://returnsportal.co/version-live/r/edhardy

 Received Faulty/Incorrect Goods?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please don't hesitate to our Contact Us and we will sort it for you. To help us get this fixed for you ASAP, Please include the following information when you first contact us:

• Order number
• Product name/code
• Picture of the fault
• Description of the fault

(The order number, product name/code can be found on your order confirmation email).

Any discrepancies in the condition of items upon delivery must be reported within 48 hours of receiving your order. Reports made after this timeframe will not qualify for a refund, and the items will not be considered faulty.

Missing Item(s) From Your Order?

We're sorry about this! We’ve either packed it incorrectly, it’s coming in a different parcel or lost in transit. Please don't hesitate to our Contact Us and we will sort it for you. Please include the following information when you first contact us:

• Order number
• Missing Product name/code
• Description of the parcel whether it's complete/broken when received