Visszatérítési szabályzat
Refund/Returns Requirements:
Ed Hardy Holiday Returns Policy
At Ed Hardy, we want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free return policy within 28 days of receiving your order.
Return Guidelines:
- Items must be returned in their original condition, with tags attached and in the original packaging.
- Proof of purchase is required for all returns.
- Refunds will be issued to the original form of payment or store credit as per your preference. You can even do an exchange!
- For hygiene reasons, certain items (e.g. pierced jewellery) can only be returned if the hygiene seal is intact.
- Sale items are eligible for returns unless stated otherwise at the time of purchase.
Exclusions:
Please remember that Gift cards are non-refundable.
How to Return:
1. Start your return by clicking on the following link.
United Kingdom
https://returnsportal.co/version-live/r/edhardy?s=1&lang=
Europe
https://returnsportal.co/r/edhardy-eu
2. Our team will guide you through the process and provide a prepaid return label, if applicable.
We’re here to make your holiday season hassle-free!
How To Start A Return:
1. Repack your items in the original packaging
2. Login to our returns portal to process your return. You will need your order number and email
https://returnsportal.co/version-live/r/edhardy
3. Print out the shipping label and attach it to your package or simply use the QR code.
4. Post the return by a tracked delivery service and keep the proof of postage
5. We will keep you informed when your return is received and ready to be processed for refund
Please note, in order to streamline our refund process and cover the administrative costs involved, a nominal Refund Processing Fee of £3.99 will be deducted from the total refund amount
Can You Exchange?
We do offer exchanges - just follow our easy to use return portal where it will show you how to exchange an item.
https://returnsportal.co/version-live/r/edhardy
Received Faulty/Incorrect Goods?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please don't hesitate to our Contact Us and we will sort it for you. To help us get this fixed for you ASAP, Please include the following information when you first contact us:
• Order number
• Product name/code
• Picture of the fault
• Description of the fault
(The order number, product name/code can be found on your order confirmation email).
Any discrepancies in the condition of items upon delivery must be reported within 48 hours of receiving your order. Reports made after this timeframe will not qualify for a refund, and the items will not be considered faulty.
Missing Item(s) From Your Order?
We're sorry about this! We’ve either packed it incorrectly, it’s coming in a different parcel or lost in transit. Please don't hesitate to our Contact Us and we will sort it for you. Please include the following information when you first contact us:
• Order number
• Missing Product name/code
• Description of the parcel whether it's complete/broken when received